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Return Policy for NGY VIDEO GAMES TRADING L.L.C

Updated 7 August 2024

Thank you for shopping with NGY Video Games! We strive to provide you with high-quality video games and exceptional service. To ensure your satisfaction, please review our return policy below:

1. General Policy

  • Eligibility for Return: Products can be returned within 7 days of receipt, provided they are in their original, unopened packaging and in a resellable condition.
  • Non-Returnable Items: We cannot accept returns on opened video games, downloadable content (DLC), subscription services, or any digital products. Additionally, any items marked as “Final Sale” or “Non-Returnable” are not eligible for return.

2. How to Return

  1. Contact Us: To initiate a return, please contact our customer service team at [[email protected]]. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once your request is reviewed, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.
  3. Return Shipping: Pack the item securely in its original packaging and include a copy of the invoice or receipt. Clearly write the RMA number on the package. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
  4. Send to Address: Send the returned item to the following address:NGY Video Games
    Office No 403 , Al Zarouni​ Building, Baniyas road​, 4
    Floor, Al Buteen, Deira, Dubai

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will process a refund to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
  • Exchanges: If you wish to exchange an item, you will need to return the original item . we accepte product exchange.

4. Defective or Incorrect Items

  • Defective Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
  • Proof of Defect: Provide clear evidence of the defect or issue (e.g., photos, description) to expedite the process.

We appreciate your understanding and cooperation. Thank you for choosing NGY Video Games!

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